Customer policy
Booking & payment
- Booking ahead is recommended to guarantee your time.
- If you're late, we hold your booking for 15 minutes.
- You can change your booking up to 24 hours before.
- Payments are non-refundable.
Entry & conduct
- Everyone is welcome. We ask all guests to respect public decency, local regulations and each other.
- Inappropriate behaviour or verbal or physical harassment is not allowed. Management may remove anyone who breaks the rules.
Smoking
- Smoking and vaping are strictly prohibited inside the venue.
Playing
- Use bowling, billiards and arcade equipment properly and follow staff instructions.
- Do not misuse equipment or try to fix faults yourself.
- If something breaks down, please tell a member of staff straight away.
Players per lane
- A maximum of 5 players per bowling lane.
Children
- Children under 12 must be supervised by an adult, who is fully responsible for them.
- Adult games are for adults only, and age limits vary by game (see the board on each game).
Dress code
- Appropriate clothing is required, and bowling shoes with socks must be worn to play.
Food & drink
- Outside food and drink are not allowed.
- Do not place food or drink on tables, lanes or game machines.
Bowling
- Do not cross the foul line.
- Do not throw balls carelessly, and use the lanes for playing only.
- Ask for help if a ball or bumper gets stuck.
Billiards
- Handle tables and cues with care.
- Do not hit the table or balls aggressively.
Personal belongings
- XBOWL management is not responsible for loss, theft or damage to personal belongings inside the venue.
Injuries & damage
- XBOWL management is not responsible for any injury or damage caused by misuse of equipment. Guests must pay for any damage caused by misuse or negligence.
XBOWL Management